1. Scope

1.1 This refund policy applies to all tickets purchased through the “2009” event ticketing platform. All refund requests must comply with the terms of this policy.

2. Refund Conditions

2.1 Event Cancellation: If an event is canceled by the organizer, you are entitled to a full refund. Please note that refunds will be processed according to the organizer’s instructions, and “2009” is not directly responsible for issuing refunds.

2.2 Event Postponement or Rescheduling: If an event is postponed or rescheduled, you may choose to retain your ticket to attend the rescheduled event or request a refund within a specified period. The specific period will be determined by the organizer.

2.3 Personal Reasons: Refund requests due to personal reasons (e.g., change of plans or inability to attend) are subject to the organizer’s refund policy. The organizer has the right to decide whether to accept such refund requests.

3. Refund Procedure

3.1 Refund Requests: All refund requests must be submitted through the “2009” platform. Please provide your order number, purchase details, and the reason for the refund.

3.2 Processing Time: The time to process refund requests may vary, typically taking 10-15 business days from the receipt of the request. Processing time depends on the specific circumstances.

3.3 Refund Method: Refunds will be processed using the original payment method used at the time of purchase. Please note that processing times may vary depending on the payment provider.

4. Non-Refundable Fees

4.1 Service Fees: Any service fees or handling charges paid at the time of ticket purchase are non-refundable.

4.2 Delivery Fees: If tickets were sent via courier or other delivery methods, the delivery fees are non-refundable.

5. Special Circumstances

5.1 Special Events: For certain special events, different refund policies may apply. Please read the specific refund terms on the event page before purchasing.

5.2 Multi-Day Events: For multi-day events (e.g., festivals), if an event on a specific day is canceled, the refund policy will be handled according to the organizer’s instructions and the specific circumstances.

6. Contact Information

If you have any questions or need assistance regarding the refund policy, please contact the “2009” customer service team:

• Email: support@2009global.com
• Phone: 016-7389614 (Wei Loon)